Business Risk Management in Vietnam in the Era of COVID-19
- Business risk management is imperative for companies facing operational, financial and strategic challenges due to COVID-19.
- During this time, businesses are vulnerable to acts of fraud, which in turn can have detrimental effects on the company’s bottom line.
- Vietnam Briefing identifies the factors involving fraud and recommends steps to reduce exposure.
Companies are facing significant operational, financial, and strategic challenges due to the COVID-19 outbreak, although the spread of the virus has slowed down and the situation appears to be stabilizing in different regions around the world. As countries restart their economies, businesses need to evaluate the risk of infection and effectively manage their liquidity to survive this difficult period.
Such times of economic turmoil, however, is when most businesses become vulnerable to acts of fraud. In the era of COVID-19, where employees are troubled by travel restrictions and when working-from-home (WFH) is the new normal, multinational companies (MNCs) in Vietnam are finding themselves particularly exposed to the risk of fraud. It is thus more critical than ever for them to assess possible fraudulent risks within the organization and see-through fraudsters’ schemes in advance.
Fraud triangle in the context of COVID-19
The fraud triangle shows that when fraud is committed, there are three elements, namely pressure, opportunity, and rationalization.
Internal and external pressure
Many employees have either lost jobs or have had their salary cut since the outbreak of the coronavirus. Financial pressures on families will increase with further downturn of the global economy. This may create or increase motivations to commit fraud and may have an impact on your business’ survival during a prolonged public health crisis.
Due to the WFH arrangements and travel restrictions, many key business functions are presently understaffed or lack supervision. Especially when switching and onboarding third parties (suppliers, customers, etc.), a full and effective screening process is usually lacking. Opportunists may take advantage of these circumstances to manipulate the process of supplier selection and pricing.
With increased pressure and decreased internal control, it is easier for fraudsters to use their physical, mental, or financial hardship to justify their unethical behavior.
Key observations on fraud schemes in the context of COVID-19
Given the increase of fraudulent activities under COVID-19, it is essential for every MNC to conduct a self-assessment and identify areas that are most exposed to fraud risks to improve the firm’s resilience level.
Meanwhile, it’s also important for employees to be aware of ways to protect themselves and their companies from fraudulent risks.
Below, we list out some of the top COVID-19-related fraud schemes that employees or vendors may commit while also recommending preemptive precautions and solutions.
Common instances of fraudulent activity
Different companies are subject to different forms of fraud risks. Take for example, trading and manufacturing companies when sourcing from China. These companies are advised to pay closer attention to their purchase and payment systems because the sourcing team and the local management are most prone to collude with suppliers against the promise of bribes. The local members on the sourcing team may also select companies operated by friends and relatives to be the preferred suppliers.
The current COVID-19 induced economic crisis may provide further impetus to indulge in fraudulent activities. Under such circumstances, MNCs should strengthen the control and supervision of the supplier selection and pricing process. More specifically, to combat the risk of bribes and collusion with suppliers, companies should assign different steps of the purchasing process to different members of staff and launch an investigation if there are discrepancies in the pricing of goods and services as handled by different members.
MNCs with a lean Vietnam team should pay attention to the proper segregation of duties, especially for matters related to the issuance of cash receipts and cash disbursement. If the initiation and approval of e-banking payments are controlled by the same person, or if one individual holds both the company chops and the corporate checkbook, there is a real risk of cash theft. Similarly, if the company does not segregate the duties properly between the accounting and cashier functions, the accuracy and completeness of the revenue expenditure and capital expenditure records can be jeopardized, which can possibly lead to fraudulent disbursements or other forms of economic crime.
Falsification of expense claims
Conversely, companies with large Vietnam teams should carefully monitor the local payroll system, or else they might be subject to fraudulent payroll and reimbursement schemes. If the general manager is colluding with or bypassing the HR team on payroll matters, they could channel money to their personal bank account by making up ‘ghost employees’ or by issuing fictitious bonuses. If the headcount is large and payroll figures are significant, it could be difficult to spot this type of fraud. Likewise, opportunistic employees may take advantage of the low supervision level to make fraudulent reimbursement schemes and increase their personal remuneration by overstating their work-related expenses.
Suggestions to reduce risk exposure and solutions
Segregation of duties
The segregation of duties is essential to limit the incidence of cash theft. Initiation and approval of e-banking requests should be segregated to different employees. One practical solution could be that the finance manager at the headquarter level holds the e-banking token that is required to approve payments.
The cashier holding the corporate checkbook should not have free access to the company chops, otherwise, they will have opportunities to initiate payments at the bank without being detected. Likewise, to ensure that all bank transactions and cash movements are properly recorded, the cashier and bookkeeper should not be the same person.
Additionally, businesses should record any item shipped out with the relevant invoice, to avoid back-channel sales profiting individuals rather than the company. The consistency between inventory data, shipping records, invoicing, and the sales figures in the company books should be carefully monitored, and the relevant duties should be appropriately segregated.
Ensuring supervision by building an effective and clear reporting line
Lured by the benefits of a leaner and more efficient decision-making structure, foreign businesses in Vietnam often entrust considerable authority to a sole employee – usually the legal representative, which paves the way to a loss of transparency and control. When an employee can perform important duties without supervision, there is always a risk that this individual ends up abusing their power and act in their self-interest. On an ongoing basis, the shareholders should monitor whether each person is fulfilling their duty in accordance with the company’s Articles of Association and relevant laws and regulations.
In terms of sales pricing, the price ranges for different products should be firmly set. For businesses that rely on their sales teams to bring in new customers, it’s important to set an internal policy in this regard; some products or services might have a set price, while others are negotiable with each individual client.
In the latter case, businesses should set a clear price boundary within which employees can sell a given product or service, such as whether it is a certain range for all sales or it is a set of different ranges based on the quantity sold. And if there is a need to proceed with a sale price outside the pre-decided range, the sales team should be requested to get additional approval from a senior manager in advance. This will also reduce the risk of cash theft or collusion with customers.
Re-checking your inventory management system
Implementing internal controls on inventory management is essential. For trading and manufacturing companies, it is very critical to implement proper IT systems to monitor and automate inventory management since it has become extremely difficult to accurately consolidate purchase orders received from customers, inventory movement records, and accounting records.
While having an automated warehouse management system significantly reduces the risk of inventory misappropriation, physical stock counts should also be performed periodically to verify the accuracy of the electronic data.
It is also essential to appropriately segregate the duties between the purchasing manager and the warehouse manager, to limit the risk of collusion of a sole decision-maker with suppliers. There should be a clear reporting line defined whereby the warehouse manager instructs the purchasing manager to place new orders with suppliers. No orders should be made without receiving appropriate authorizations from a senior manager.
Re-assessing the corporate governance structure
When dealing with a market such as Vietnam, foreign companies must ensure that their compliance programs are implemented at the local level. Passive supervision from the top is simply not enough.
When starting a new business venture in Vietnam, it is vital to plan ahead and embed an effective internal control mechanism into the company’s governance structure. By appropriately constructing a corporate governance structure that allows for the segregation of duties with a clear and effective reporting line, shareholders will have better control over their Vietnam operations in the long term. Shareholders should carefully define the roles and responsibilities of key management personnel in case the corporate governance structure needs to be changed in the future.
What should businesses do
To mitigate potential business management risks associated with COVID-19, companies in Vietnam are all advised to develop a thorough internal control mechanism, and periodically review their internal control procedures to ensure the effectiveness of the system over time.
As such, many foreign companies choose to engage an audit firm to perform periodic reviews of the internal control system of their Vietnamese subsidiaries. Meanwhile, fraud prevention programs must also be backed by training delivered to the local teams, to make sure that the tone from the top trickles down to the operational level and that the Vietnamese employees are aware of the company’s code of good conduct.
Vietnam Briefing is produced by Dezan Shira & Associates. The firm assists foreign investors throughout Asia from offices across the world, including in Hanoi and Ho Chi Minh City. Readers may write to [email protected] for more support on doing business in Vietnam.