Workplace Technology Adoption Lead (User Experience-Change Management)

Our Team Technology Services Group (TSG) is the technology enabler for our firm. Our services provide a strong, resilient, and stable platform to host business processes while enabling innovation. We are a global team that provides all infrastructure, end user computing and production support services. Our goal is to provide reliable, resilient, next-generation enterprise technology infrastructure and support that enables BNY Mellon employees to deliver client commitments and business solutions around the world. As part of TSG, our Workplace Technology team is responsible for the strategy, engineering, and strategic deployment activities for all end user services, including mobile services, Windows physical and virtual desktop, Mac, Microsoft 365, email, chat, collaboration, and related technologies. Our mission is to articulate the vision for employee productivity and collaboration for the Bank, selective innovative technologies to transform the end user experience. If you are a technology evangelist with a passion to deliver technology solutions that differentiate BNY Mellon from its competitors, then this is the place for you. The Role Workplace Technologies is seeking a Workplace Adoption Lead. You should have existing experience in a broad range of technologies and adoption skills across business areas. You will be interested in leveraging your strategic planning, change management and relationship building skills to help shape the end user experience for Workplace Technology? We are seeking a seasoned professional with workplace experience or product management to drive our people experience. In this role, you will work with BNYM business leaders, their teams and TSG Service Owners to manage the end user impact of new technology and significant feature releases. You will facilitate change management to support new workplace technologies including leading end users through the change as well as ensuring support partners are prepared to support the products once turned over to production. This role is intended to increase the emphasis on the employee experience by identifying and planning for their needs as it relates to products within Workplace Technology. You must be responsive, flexible and able to succeed within an open and collaborative peer environment. You must be an excellent communicator, with an ability to guide stakeholders in defining scope and effectively using resources. Responsibilities: Drives the Workplace Technology agenda relative to engaging the Workplace Champions Community. Responsible for building the community of practice specific to Workplace Technology Serve as one of the primary points of contact with WT teams and business leaders to understand business direction and changing workplace needs and how that informs Workplace Technology service offerings Conduct interviews and discussions with teams and leaders to gather and synthesize functional and operational requirements. Develops comprehensive plans to support the business and technology team needs as it relates to Workplace Technology Identifies, analyzes and applies related data in regards to the creation and execution of workplace solutions. Engage with employees at all levels of the organization from project inception through delivery, providing customized support to accelerate adoption of agile work. Effectively lead and manage sensitive, difficult or demanding conversations and situations. Partners with WT and other TSG Stakeholders on the development of program materials such as timelines, narratives, presentation decks, communications and engagement guides. Review and improve the current change management program to enable our employees’ transition to new technologies Partners with lines of business and technology stakeholders to develop necessary learning opportunities, to include engagements such as panel discussions, tours, training, etc. Develops metrics to qualify and quantify success and value to the business Advises application development leadership in identifying and solving highly-critical business issues. Maintain senior level business and operations relationships to ensure business needs are addressed Provides technical leadership in a specific business domain within a line of business. Serves in a cross-program role to ensure quality of the deliverables within their areas of expertise and drives innovation and strategic solutions within global, mission-critical, large-scale programs. Provides expertise for a specific domain within a line of business. Directs and assists team to elicit, challenge, and prioritize requirements, translate into functional design and use case models. Manages the project scope, objectives, constraints and assumptions for a large, strategic, multi-year program. Provides guidance in development of the technical design, test plans, and user documentation. Leads implementation/conversion strategy planning and implementation. Manages scope and change throughout the initiative utilizing formal change control and requirements traceability. Gathers and analyzes information and provides recommendations to address strategic business objectives that span multiple, global business and technology areas. Participates in industry forums and keeps current on domain knowledge for their specific business and application areas of expertise. Applies experiences with existing software and/or systems development processes to define and collect metrics and develop better processes to be used in the future. Actively influences software and/or systems development process improvement initiatives. N/A. Contributes to the achievement of related area objectives. Bachelor’s degree in business or technical-related discipline, or equivalent work experience required; advanced degree preferred. 10-12 years of experience in providing consulting advice to senior IT and business management required; experience in the securities or financial services industry is a plus Qualifications Bachelor’s degree in business or technical-related discipline, or equivalent work experience required; advanced degree preferred. 10-12 years of experience in providing consulting advice to senior IT and business management required; experience in the securities or financial services industry is a plus 5 years of experience working in program management, product, end user experience, corporate communications or digital workplace Experience implementing new technology inclusive of change management plans and communications Excellent listening, speaking, verbal and written communication skills and the ability to build positive and professional relationships. Competent in developing compelling arguments, delivering sensitive information, public speaking and effectively telling a story Intense dedication to meeting the expectations and requirements of customers. Talks and acts with the customer in mind. Establishes and maintains effective relationships with customers. Gains their trust and respect. Knows who their customers are. Proven track record of complex and creative problem solving and the desire to create and build new processes. Demonstrated ability to manage multiple projects simultaneously Intermediate or advanced knowledge of Microsoft Office suite; Outlook, Word, Power Point and Excel. Preferred: Impartial, thoughtful leader with company-wide focus and perspective. A team player that is not proprietary. Ability to thrive in an ambiguous environment by driving your own awareness and being hardworking, responsive and resourceful. Excellent analytical skills, comfortable working with large amounts of data and reporting out metrics as requested. Successful record of creating and managing programs used to track and improve customer data and procedures BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-New York-New York Internal Jobcode: 96028 Job: Information Technology Organization: Technology Services Group-HR06725 Requisition Number: 2112261